Last Updated: January 25, 2026
Summary: This Privacy Policy explains how Voxtropic LLC ("Voxtropic," "we," "us," or "our") collects, uses, and protects your personal information when you use our 3D spatial organization platform. We are committed to protecting your privacy and being transparent about our data practices.
When you create an account or use Voxtropic, you may provide us with:
When you access or use Voxtropic, we automatically collect:
We use the information we collect to:
Voxtropic uses cookies and similar technologies to operate the service. We use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the service to function. These handle authentication, session management, and security. Cannot be disabled. |
| Preference Cookies | Remember your settings and preferences, such as theme (light/dark mode) and display options. |
We do not use third-party analytics cookies, advertising cookies, or marketing tracking cookies on the client side.
By using Voxtropic, you consent to the use of essential and preference cookies as described above.
We may use first-party analytics to understand how users interact with our service. This data is collected and processed by us directly, not by third-party analytics services.
For server-side operations, we use third-party services for logging, performance monitoring, and error tracking. These services process request data to help us maintain and improve the service.
We do not sell your personal information.
We share your information only in the following circumstances:
We share data with third-party service providers who help us operate the service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Billing information, transaction details |
| SendGrid | Email delivery | Email address, name, email content |
| Hetzner | Hosting infrastructure | All data stored on our servers |
| Backblaze | Data storage and backups | User content, uploaded files |
| AppSignal | Error monitoring and performance | Error logs, request data, performance metrics |
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process. We will notify you before disclosing your information unless we are legally prohibited from doing so.
If Voxtropic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We may share your information for other purposes with your explicit consent.
We retain your information for as long as necessary to provide the service and fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Account data | Deleted immediately upon account deletion |
| Spaces and content | Deleted immediately upon account deletion |
| Server logs and analytics | Up to 1 year |
| Backups | Up to 30 days after deletion |
| Billing records | As required by law (typically 7 years for tax purposes) |
We implement industry-standard security measures to protect your information:
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at support@voxtropic.com. We will respond to your request within 30 days.
You can delete your account directly through the in-app settings. Account deletion is immediate and permanent.
You can opt out of marketing and promotional emails at any time by clicking the "unsubscribe" link in any email or by updating your account settings. You cannot opt out of service-related communications (such as security alerts or Terms updates).
Voxtropic is based in the United States, and all data is stored on servers located in the United States. If you are accessing the service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
By using Voxtropic, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
Voxtropic is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a user is under 13, we will restrict or remove their account and delete their personal information.
Users between 13 and 16 years old must have parental or guardian consent to use the service.
If you believe a child under 13 has provided us with personal information, please contact us at support@voxtropic.com.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
We do not sell personal information. Therefore, we do not offer an opt-out for the sale of personal information.
To exercise your California privacy rights, contact us at support@voxtropic.com. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
We process your personal data based on the following legal grounds:
In addition to the rights listed in Section 8, you have the right to:
Given our current size, we have not appointed a Data Protection Officer. For privacy-related inquiries, please contact us at support@voxtropic.com.
Some browsers offer a "Do Not Track" (DNT) setting. Because there is no industry standard for handling DNT signals, we do not currently respond to DNT signals. However, as noted above, we do not use third-party tracking cookies or advertising networks.
Voxtropic spaces may contain embedded content from or links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through Voxtropic.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and post a notice on the Voxtropic website.
We encourage you to review this Privacy Policy periodically. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@voxtropic.com
Entity: Voxtropic LLC, a Pennsylvania limited liability company